Return Policy

1. Overview

Welcome to Lathe of the Land's Return Policy. This policy applies to all purchases made through our website at https://www.latheoftheland.com/. By making a purchase, you agree to abide by the terms outlined below. If you have any questions or need assistance, please contact us at LatheoftheLand@gmail.com.

2. Return Eligibility

  • Time Frame: You have 30 days from the date of delivery to initiate a return.

  • Condition: Items must be unused, in their original packaging, and in the same condition as received.

  • Exclusions: Certain items may not be eligible for return due to Customizations. Please contact us for details.

3. Returns Process

  • Initiating a Return: To initiate a return, please contact our customer service team at LatheoftheLand@gmail.com.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Please ensure items are securely packaged and include all original packing materials.

4. Refunds

  • Refund Method: Refunds will be processed to the original payment method used during purchase.

  • Timing: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are typically processed within 1-3 days of approval.

5. Restocking Fees

  • General: Certain products may be subject to a restocking fee of up to $20. This fee applies only to specific items and is intended to cover administrative costs associated with processing returns.

  • Exchanges and Resizing: Most rings can be exchanged or resized free of charge. However, some rings may incur up to a $20 restocking fee due to customization or other factors. Please contact us for details regarding your specific ring.

6. Conditions for Exchange and Resizing

  • Eligibility: Exchanges and resizing are available within 30 days of delivery, provided the item is in unused condition.

  • Process: To request an exchange or resizing, please contact our customer service team. We will guide you through the process and ensure your satisfaction.

7. Additional Policies

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

  • Final Sale Items: All final sale items are non-returnable and non-refundable.

  • International Returns: International returns may be subject to additional shipping and customs fees. Please contact us for guidance before initiating a return.

8. Contact Us

If you have any questions about our Return Policy or need further assistance, please contact us:

  • By email: LatheoftheLand@gmail.com

We're here to help ensure your shopping experience with us is enjoyable and hassle-free.